Refund form
💰 Refund Policy – Sophie & Miles Boutique
By purchasing products from our website, you agree to the terms outlined in this refund policy. Please read them carefully before completing your order.
🛍️ Return Conditions
Products cannot be returned if they are:
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Electronic products
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Underwear, socks, padding, and other intimate items for hygiene reasons
⏳ Return Timeframe
All refund requests must be submitted within 30 days of receiving your order.
📝 How to Request a Return
To request a return, please email us at info@sophiemilesboutique.com with the following information:
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Your order number
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A brief description of the issue or reason for return
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Photos, if relevant (e.g. a damaged sale item)
We will respond with further instructions within 2–3 business days.
❌ Order Cancellation
Due to our automated order processing system, orders cannot be cancelled once placed. Please make sure to double-check all details before completing your purchase.
📦 Return Shipping Costs
Sophie & Miles does not cover return shipping costs. Customers are responsible for any postage fees related to returning products.
💵 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the amount will be returned to your original payment method.
⚠️ Please note: Refunds cannot be issued for return shipments that are lost, missing, or not delivered to us. Responsibility for the return package lies with the customer, and we strongly recommend using a tracked shipping method.
🛑 Damaged or Incorrect Items
If you receive a damaged or incorrect product, email us at info@
sophiemilesboutique.com within 30 days of receiving your order. Include the details and attach photos so we can resolve the issue as quickly as possible.
📩 Contact Us
Have any questions about our refund policy? Feel free to contact us at:
📧 info@
sophiemilesboutique.com
Thank you for shopping with Sophie & Miles — we truly appreciate your loyalty.